We want you to love your Whimsy Co purchase 💛
If something isn’t quite right, we’re happy to help.
Returns
We accept returns on unworn, unwashed, and unused items within 14 days of delivery.
To be eligible for a return:
Item must be in original condition
Item must be returned with original packaging (if applicable)
Proof of purchase is required
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Exchanges
We accept exchanges for size or style, subject to availability.
To request an exchange, please contact us first so we can confirm inventory.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please email us within 7 days of delivery at [email protected] with:
Your order number
A brief description of the issue
Clear photos of the item
We’ll cover return shipping and send a replacement or issue a full refund.
Refunds
Once we receive and inspect your return, you’ll be notified of the approval status.
Approved refunds will be issued to the original payment method
Refunds are processed within 5–10 business days after approval
Original shipping fees are non-refundable
Non-Returnable Items
The following items cannot be returned:
Items marked as Final Sale
Gift cards
Items showing signs of wear, washing, or damage not caused during shipping